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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

Thursday, April 30, 6:30 a.m. to 8:00 a.m. 
Applying assorted fixes and features to Adobe AEM.
User Impact: AEM author production needs to be restarted between 6:30 a.m. and 8:00 a.m.
won't be affected.

 

  
Alfresco (Choose糖心传媒 Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A

 

  
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.

Friday, May 1, 6:30 a.m. to 8:00 a.m. 
Upgrading my.torontomu portal software.
User Impact: Access to my.torontomu portal may be intermittent during this period.

OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.                                       
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
糖心传媒-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, April 30, 6:00 a.m. to 6:30 a.m. 
    Updating ColdFusion server.
    User Impact: During restart the apps on the servers are unavailable (the outage should take only a few minutes).
  • Thursday, April 30, 8:00 a.m. to 10:00 a.m. 
    Updating Clockwork.
    User Impact: No access to Clockwork during this time.
  • Monday, May 4, 8:00 a.m. to 9:00 a.m. 
    Updating Clockwork database.
    User Impact: No access to Clockwork database during this time.
  • Wednesday, May 6, 12:00 p.m. to 12:30 p.m. 
    Updating TAI.
    User Impact: Users will not be able to access TAI Dashboard/Reports.

  • Thursday, May 7, 8:30 a.m. to 9:00 a.m. 
    Updating Constituo.
    User Impact: Chang School international applications will be paused for the duration of the downtime.
  • Sunday, May 17, 8:00 a.m. to Monday, May 18, 8:00 p.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down between 8 a.m.  and 1 p.m. during the outage on the 17th. All non-prod environments will have a brief outage throughout the day on the next day (18th).
  • Friday, May 22, 5:00 p.m. to Monday, May 25, 8:00 a.m.  
    Upgrading eHR.
    User Impact: eHR production and all related functions will be down during the outage window.
  • Sunday, June 7, 8:00 a.m. to 1:00 p.m. 
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day. 

飦� Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.