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The Importance of Intercultural Relations in Diplomacy Today

By: Ingrid Neagu

April 28, 2026

Ingrid Neagu is graduating from the Language and Intercultural Relations program with a specialization in Spanish. She is the LIR Course Union president and recipient of the Dennis Mock Program-Wide Student Leadership Award.

This spring, I had the opportunity to speak with Consul General Gustavo Infante at the Consulate of Argentina in Toronto to learn more about diplomacy through the lens of politics and international relations. During our conversation, it became clear that diplomacy goes beyond political knowledge and strategy; it requires the skills to develop nuanced cultural competency that connects with people across diverse cultural systems. 

The Consul General reflected on his early days as a student at the Instituto del Servicio Exterior and his most significant work through the years. Diplomacy, as he described it, depends on empathy, open-mindedness, and continuous development of cultural competence. Technical skills are not enough to succeed in this field. Strengthening relationships between countries begins with building trust between individuals and understanding them.

As a student actively engaged in intercultural relations and language learning, I was eager to learn how to enter this field. He shared that anyone interested in pursuing a career in diplomacy in the Argentinian context, upon finishing their BA, takes a series of exams and then enrolls in an academy dedicated to diplomatic relations. Two years at the academy are followed by 4-6 years stationed abroad. His first station was in Santiago de Chile in 1978, when diplomatic ties had to be established as parts of Latin America were beginning to transition towards democracy.

The Consul General facilitated numerous negotiations among Chile, Brazil, and Argentina to build sustainable economic and political ties, especially amid high tensions among the three countries in prior years. His most memorable projects involved controlling the use of nuclear weapons, constructing multiple bridges to facilitate commerce, and developing trade agreements.

These projects, among many others, reflect the complexity of diplomatic relations, particularly between countries with little to no prior relationship. After many years of service and projects aimed at elevating Argentina鈥檚 global standing, Infante鈥檚 responsibilities now include promoting Argentina in Canada through cultural, economic, electoral, and civil structures. One of his favourite duties is granting people Argentinian citizenship because, as he describes, it is such an emotional experience.

When asked about the most important skills to succeed in this field, Gustavo Infante said that you could have all of the technical skills in the world. Still, without flexibility, open-mindedness, and empathy, it is hard to succeed. These qualities are not taught via the textbook but rather learned through experiences with oneself and others, and they are crucial in building strong diplomatic relations.

Students interested in international relations need to be equipped with linguistic and political understanding of the world and, most importantly, have cross-cultural sensitivity to foster meaningful diplomatic impact.

Ingrid and Consul General Gustavo Infante

Ingrid with Consul General Gustavo Infante at the Consulate of Argentina in Toronto.

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